Managed Security Services Providers (MSSPs) operating in today’s cyber security landscape face a unique challenge. On the one hand, you are in the business of supporting your clients as cyber security experts, with the outsourced security monitoring and management solutions they require to remain compliant and safe, and not distracted from their business objectives.
On the other hand, it can be difficult to meet their expectations, when clients don't understand the cyber-war you are constantly fighting for them. Without an understanding of the value being delivered, budgetary constraints create an adverse incentive to protecting your client's critical assets. You understand that doing more with less is one of the reasons clients choose you, but there is a limit where you can't do everything with nothing, and that is what you need to be able to explain in non-technical business terms.
As an MSSP, you need a dynamic diagnostic and reporting solution that empowers you to take an accurate pulse of a client's IT security operations performance and risk posture. This enables you to prioritize and optimize your own operations in order to keep pricing competitive while delivering the right level of security services. By making performance (and value) obvious and explicit, you no longer have to explain what you are doing. You just give them the report. This differentiates you from your competitors and increases your profitability.
"We struggled to get past a dozen customers in providing them weekly and monthly security operations performance reports. We had analysts who should have been hunting threats and closing vulnerabilities screen-scraping security tools, jockeying with spreadsheets and pasting the results into word documents. With GreySpark, we can create dozens of reports a day if we want to. Now we provide reports for hundreds of customers, and analysts use it [GreySpark] to identify security and configuration issues."
MSSP Operations Manager Top 10 Global MSSP and Cloud Services Provider